RETURN & REFUND POLICY
At Revive Aura, we take great care to ensure that every saree is carefully checked and packed before shipping. As our products are selected and handled with care, we generally do not offer returns or refunds once the order has been delivered.
No Return or Refund Policy
All purchases made on our website are final and non-returnable, except in cases where the product received is damaged during delivery.
Damaged Product Claims
If you receive a damaged product, please contact us immediately through WhatsApp or phone using the contact number provided on our website.
To process the claim, customers must provide:
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An unboxing video clearly showing the package being opened
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The original packaging
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Clear photos of the damaged product
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The unboxing video is mandatory to verify that the damage occurred before the product was opened or used.
Refund or Replacement
After verifying the issue, if the claim is found to be genuine, we will arrange for a refund or replacement as appropriate.
Important Conditions
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The complaint must be reported within 24 hours of delivery.
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The product must be unused and in its original packaging.
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Claims without a valid unboxing video may not be eligible for refund or replacement.
If you have any questions regarding returns or refunds, please feel free to contact our support team. We are always happy to assist you.